I’m having a technical issue in the Reliance System. Who should I reach out to for assistance?

If you are experiencing technical difficulties in the SMART IRB Reliance System, there are multiple ways for the SMART IRB Team to be of assistance, including:

1. SMART IRB Help Center at https://support.smartirb.org/
2. SMART IRB Ambassadors can be reached at https://smartirb.org/ambassadors/
3. SMART IRB Helpdesk as Help@smartirb.org.
4. SMART IRB Team can be reached directly at:
   • Polly Goodman, CIP,Senior Associate Director of Regulatory Affairs and Operations, SMART IRB Polly_Goodman@hms.harvard.edu
   • Jeremy Lavigne, MA, CIP, Senior SMART IRB Officer, Jeremy_Lavigne@hms.harvard.edu

Please also note the SMART IRB Team will be hosting regular ‘Office Hours’ events to answer questions you may have related to the Reliance System. Stay tuned for more information on these events.