Get help with the Reliance System

Applies to: Reliance System

For technical problems (errors, missing requests, notifications not arriving): email help@smartirb.org or use the contact form. Include your account email, your institution, the request ID if there is one, and a screenshot.

For how-to questions: start with the user guides — one set for study teams and one for Points of Contact and Site Admins — and the Reliance System articles in this Help Center.

For process and policy questions (which IRB should review, how to document a flexible arrangement): your institution's SMART IRB Point of Contact, or a SMART IRB Ambassador in your region.

Office hours. The SMART IRB team hosts periodic open office hours on the Reliance System; sessions are announced to Participating Institutions.

Known issues and what's coming are listed in Reliance System roadmap and updates. Patches are announced through the notification bell in the lower-right corner of the Reliance System.

See also - Reliance System roadmap and updates - Fix a "Login failed" message